FAQS

Frequently Asked Questions

Find quick answers to common questions about planning your island experience with IslandSol
— from booking tours to working with our concierge team.

Q: Who handles payments and refunds?

A: Payments are processed directly by our affiliate partners (such as Viator or local operators). Refunds and policy details are handled through their secure systems. We’re always here to assist if you need help navigating a refund or reschedule.*

Q: Are there any extra fees when booking through IslandSol?

A: No — you pay the same or better price as booking directly. In some cases, we offer exclusive perks or curated package deals that add even more value.*

Q: Which islands does IslandSol feature?

A: We currently showcase St. Thomas, St. John, St. Croix, Puerto Rico, and the Bahamas — each with handpicked experiences that reflect its unique culture and charm.*

Q: Will I receive confirmations or itineraries?

A: Yes — you’ll receive email confirmations directly from the booking partner, along with directions, pickup details, and contact info for your tour operator.*

Q: What if there’s bad weather or I need to cancel?

A: Weather policies vary by operator, but most offer flexible rescheduling or refunds for weather-related cancellations. Your booking confirmation will include full details.*

Q: What are Signature Packages?

A: Our Signature Packages are curated bundles of experiences — such as private drivers, dining, spa, and adventure activities — that can be personalized to your travel style.*

Q: What does the IslandSol Concierge do?

A: Our concierge helps travelers choose the right destinations, tours, and add-ons to fit their vibe — whether that’s romance, family adventure, or full relaxation. Think of us as your local insider with a personal touch.*

Q: How can I reach the concierge?

A: Simply click “Connect with a Concierge” on any page and fill out the short form. A member of our team will reach out to begin planning your experience.*

Q: Does IslandSol earn a commission from bookings?

A: Yes, some links on our site are affiliate links, which means we may earn a small commission at no extra cost to you. This helps us maintain our guides and continue curating the best island experiences.*